What if I want to stop gambling completely?

We offer self-exclusion, which means we will block your account for a period you choose, from six months to five years, or even permanently. During this time, we'll do our best to prevent you from opening a new account. You can find this option in your account settings under 'Responsible Gambling'. It’s a serious step, and we support you in taking it.

Is there help outside of this site?

Absolutely. There are independent organisations dedicated to helping people with gambling problems. They offer free, confidential support, including helplines, counselling, and peer support groups. You can contact them anytime, even before you feel it's a crisis. We list some of these resources on our 'Help' page, or you can search online for national gambling helplines in your country.

Can I block gambling transactions on my bank card?

Yes, many banks offer services that allow you to block gambling transactions directly. You can also look into blocking software for your devices, which can prevent access to gambling sites altogether. There are also national self-exclusion registers that cover multiple operators, which can be very effective.

What if someone else's gambling is affecting me?

It's incredibly tough when a loved one's gambling causes problems for the whole family. You are not alone. Many support services also offer help for friends and family members. You can also contact our responsible gambling team directly. We can discuss options for supporting the person whose account it is, or advise on how to proceed.

What if I need to set limits on my account?

We strongly encourage setting limits as a way to manage your play. You can set limits on how much you deposit, how much you can afford to lose, and how long you play for in a single session. You can find detailed instructions on how to set these limits in our 'Deposit, Loss & Session Limits' section. It’s a proactive step towards responsible play.

Featured

When Gambling Stops Being Fun

It’s easy to get caught up in the excitement, but sometimes gambling can become more than just a game. If you're worried it’s becoming a problem, you're not alone, and there’s help available. Let's talk about what to look for and what you can do, right now.

Recognising the Warning Signs

Gambling is meant to be entertainment. When it starts to feel like a compulsion, or when it causes real-life problems, it's time to pay attention. Here are some common signs, and please know these aren't judgments – they're just things to be aware of: * **Chasing Losses:** Trying to win back money you've already lost, often by betting more. It feels like you *need* to get that money back, no matter what. * **Gambling with Essential Funds:** Using money set aside for bills, rent, or daily living expenses to place bets. This is a big red flag that your priorities are out of balance. * **Hiding Your Play:** Keeping your gambling a secret from family, friends, or partners. You might feel ashamed or worried about their reaction, which can lead to isolation. * **Needing Bigger Bets:** Finding that the same amount of money doesn't give you the same thrill anymore. You need to stake more to get that feeling of excitement or escape. * **Playing to Escape Stress:** Using gambling as a way to cope with difficult emotions, problems, or boredom. It becomes a crutch, rather than a pastime.

Immediate Steps You Can Take

If you recognise these signs in yourself, the most important thing is to take a breath and act. You don't have to wait for things to get worse. Here’s what you can do in the next few minutes: 1. **Stop Your Current Session:** Just close the game or the tab. Right now. Don't try to win back any losses from this session. 2. **Block Your Account:** Use the tools we provide. You can set a 'time-out' for a short period, or a longer 'self-exclusion' if you need a more serious break. You can find these options in your account settings under 'Responsible Gambling'. 3. **Hand Over Financial Access:** If possible, ask a trusted friend or family member to hold onto your bank cards or manage your finances for a short while. This adds an extra barrier. 4. **Talk to Someone:** Reach out to one person you trust. It could be a friend, a family member, or a professional. Just saying it out loud can be a huge relief.

Frequently asked questions

What if I want to stop gambling completely?: We offer self-exclusion, which means we will block your account for a period you choose, from six months to five years, or even permanently. During this time, we'll do our best to prevent you from opening a new account. You can find this option in your account settings under 'Responsible Gambling'. It’s a serious step, and we support you in taking it.
Is there help outside of this site?: Absolutely. There are independent organisations dedicated to helping people with gambling problems. They offer free, confidential support, including helplines, counselling, and peer support groups. You can contact them anytime, even before you feel it's a crisis. We list some of these resources on our 'Help' page, or you can search online for national gambling helplines in your country.
Can I block gambling transactions on my bank card?: Yes, many banks offer services that allow you to block gambling transactions directly. You can also look into blocking software for your devices, which can prevent access to gambling sites altogether. There are also national self-exclusion registers that cover multiple operators, which can be very effective.
What if someone else's gambling is affecting me?: It's incredibly tough when a loved one's gambling causes problems for the whole family. You are not alone. Many support services also offer help for friends and family members. You can also contact our responsible gambling team directly. We can discuss options for supporting the person whose account it is, or advise on how to proceed.
What if I need to set limits on my account?: We strongly encourage setting limits as a way to manage your play. You can set limits on how much you deposit, how much you can afford to lose, and how long you play for in a single session. You can find detailed instructions on how to set these limits in our 'Deposit, Loss & Session Limits' section. It’s a proactive step towards responsible play.

Need to talk now?

If you're feeling overwhelmed or need immediate support, please reach out. You can contact our dedicated responsible gambling team directly via [email or phone number - placeholder, as no operator facts provided]. For confidential, 24/7 help, consider contacting a national gambling helpline. Taking the first step is often the hardest, but it’s the most important.