Slotoro Self-Exclusion: Taking a Break From Gambling

Time-Out vs. Self-Exclusion: What's the Difference?

When you need a break from playing at Slotoro, there are two main options: a time-out and self-exclusion. A time-out is like a short cooling-off period. You can choose durations like 24 hours, a week, or a month. Once the time is up, your account is automatically reactivated, and you can log in and play again without any further action from your side.

It's a good option if you just need a few days away. Self-exclusion, on the other hand, is a more significant step. This is for players who need a longer break, or perhaps want to stop playing for good. You can choose longer periods, and crucially, self-exclusion cannot be reversed early.

If you choose a 6-month self-exclusion, you must wait the full six months before you can even request to reopen your account. It's a much stronger commitment to stopping play.

How to Request a Break at Slotoro

Both time-outs and self-exclusion can be managed through your Slotoro account settings. Look for a section labelled 'Responsible Gaming' or 'Player Protection'. Here, you should find options to set these limits.

For a time-out, you'll typically see options for short durations like 1 day, 7 days, or 30 days.

For self-exclusion, you'll find longer options, often starting from 6 months and going up to several years, or even permanently. The exact durations offered might vary slightly, but these are the common choices. If you can't find the options in your account, or if you prefer to speak to someone, Slotoro's support team is available 24/7 via online chat and email.

They can assist you in setting up a time-out or self-exclusion. Once requested, these measures usually take effect immediately or within a few hours.

What Happens to Your Slotoro Account During a Break?

While you are on a time-out or self-exclusion, Slotoro takes steps to prevent you from playing. Your login access to the account will be blocked. You should also stop receiving marketing communications like emails and SMS messages from them.

For withdrawals up to €499, this can take between 5 minutes and 12 hours, not exceeding 2 working days.

If you have any open bonuses when you initiate a time-out or self-exclusion, these are typically forfeited. For any remaining balance in your account, Slotoro will usually try to return it to you. For larger amounts, the processing times increase, up to 30 working days for sums over €30,000.

Keep in mind that Slotoro may apply a discretionary monthly withdrawal limit of €5,000, and bank charges are borne by the receiver. If you deposited funds but haven't wagered them, Slotoro may charge a fee to withdraw them.

Exclusions Are Binding: No Early Reversal

It's really important to understand that once you set up a self-exclusion period, Slotoro cannot reverse it for you, even if you change your mind. This applies for the entire duration you selected. Trying to bypass this by clearing cookies or opening a new account won't work either; Slotoro has systems to detect this.

If you decide you want to play again after your self-exclusion period has ended, you'll need to actively opt back in. Slotoro will then likely impose another waiting period, often 24 hours or more, before your account is reactivated. This ensures you have time to reconsider your decision.

Remember, gambling is for entertainment, and it's vital to play responsibly.

Considering Wider Self-Exclusion Options

For individuals who feel their gambling is causing harm, national or network-wide self-exclusion schemes are often a stronger and more effective choice. These schemes block you from accessing all participating operators across a whole jurisdiction at once, not just a single casino like Slotoro.

This is a more robust measure because it removes the temptation to simply move to another site if you've excluded yourself from one. While Slotoro offers its own tools, exploring these broader options might be beneficial if you're concerned about significant gambling problems.

You can find information on these schemes through independent gambling support organisations.