What if the money left my bank but hasn't arrived?

Don't panic. First, double-check if it was an instant transfer or a manual one. For manual transfers, verify you entered the payment reference correctly. If it's been longer than the expected clearing time (3 business days for manual, or if an instant transfer seems unusually delayed), gather these details: the exact date and time of the transfer, the amount sent, the name of your sending bank account, and the payment reference you used. You can then contact our support team with this information. They can help trace the payment. You can find our contact details on the 'Live Chat Support' page.

Can I use my joint bank account?

Yes, as long as your name is listed as one of the account holders on the joint account and it matches the name on your BestCasinos account, this is perfectly fine. The key is that your name is present and matches.

What happens if I forget the payment reference on a manual transfer?

This is the most common reason for delays with manual bank transfers. The payment reference is vital for us to link your deposit to your account. If it's missing or incorrect, the funds will likely be held until our team can manually investigate and match them to a deposit. This can take several extra business days. It's always best to check and double-check this before confirming the payment from your bank.

Are there limits on how much I can deposit via bank transfer?

Specific deposit limits, both minimum and maximum, can vary. You can find the most up-to-date figures for bank transfer deposits by checking the cashier section when you're ready to make a deposit. These limits are also detailed in our 'Deposit Limits & Fees' guide.

Do bank transfers have fees?

While we don't charge any fees for processing bank transfer deposits, your own bank might have charges for initiating a transfer. It's always a good idea to check with your bank directly about any potential fees they may apply. Any applicable fees are also outlined in our 'Deposit Limits & Fees' guide.

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Moving Money From Your Bank: A Simple Guide

Depositing directly from your bank account is a common and secure way to fund your BestCasinos account. Here's how it works, what to expect, and common hiccups to avoid.

Two main ways to transfer funds
Understanding clearing times
What to do if your money gets stuck

Instant Transfers: The Open Banking Way

The quickest and easiest method is usually an instant bank transfer, often powered by open banking technology. When you choose this option in our cashier, you'll be prompted to select your bank. Then, you'll be redirected to your bank's own app or website to securely authorise the payment. It's like paying a bill online, but directly linked to your casino account. This method is great because it's fast – the money usually appears in your BestCasinos account almost immediately, and you don't have to manually enter any account numbers or references. It’s a modern, smooth experience that many people prefer.

Manual Transfers: The Traditional Route

Sometimes, you might opt for a more traditional bank transfer, where you initiate the payment yourself from your bank's online portal or mobile app. This involves manually entering our bank details, which we'll provide clearly in the cashier. The crucial part here is the payment reference. This is a unique code assigned to your deposit. You absolutely must include this exact reference in the payment description or reference field. If it's missing, incorrect, or even just abbreviated, your payment might get delayed or held because our system won't know which account it belongs to. This is the most common reason manual transfers don't land quickly.

Clearing Times: When to Expect Your Funds

For instant open banking transfers, the money typically lands in your BestCasinos account within minutes. Manual transfers, however, work like any other bank payment. Standard clearing times usually apply, meaning it can take 1-3 business days for the funds to move from your bank to ours. Remember that weekends and bank holidays will extend these clearing windows. If you make a manual transfer on a Friday afternoon, don't expect it to show up until the following Tuesday or Wednesday at the earliest, especially if there's a bank holiday in between. Always factor these in when planning your deposits.

Account Holder Name Match: A Must-Have

For security reasons and to comply with regulations, the name on the bank account you're sending money from must exactly match the name on your BestCasinos account. If you try to deposit from an account held by someone else – your partner, a friend, or a business account – the transfer will likely be rejected by your bank or held by our processing team. We cannot accept funds from third parties. This rule is in place to protect both you and us from fraudulent activity. Always use your own personal bank account.

Frequently asked questions

What if the money left my bank but hasn't arrived?: Don't panic. First, double-check if it was an instant transfer or a manual one. For manual transfers, verify you entered the payment reference correctly. If it's been longer than the expected clearing time (3 business days for manual, or if an instant transfer seems unusually delayed), gather these details: the exact date and time of the transfer, the amount sent, the name of your sending bank account, and the payment reference you used. You can then contact our support team with this information. They can help trace the payment. You can find our contact details on the 'Live Chat Support' page.
Can I use my joint bank account?: Yes, as long as your name is listed as one of the account holders on the joint account and it matches the name on your BestCasinos account, this is perfectly fine. The key is that your name is present and matches.
What happens if I forget the payment reference on a manual transfer?: This is the most common reason for delays with manual bank transfers. The payment reference is vital for us to link your deposit to your account. If it's missing or incorrect, the funds will likely be held until our team can manually investigate and match them to a deposit. This can take several extra business days. It's always best to check and double-check this before confirming the payment from your bank.
Are there limits on how much I can deposit via bank transfer?: Specific deposit limits, both minimum and maximum, can vary. You can find the most up-to-date figures for bank transfer deposits by checking the cashier section when you're ready to make a deposit. These limits are also detailed in our 'Deposit Limits & Fees' guide.
Do bank transfers have fees?: While we don't charge any fees for processing bank transfer deposits, your own bank might have charges for initiating a transfer. It's always a good idea to check with your bank directly about any potential fees they may apply. Any applicable fees are also outlined in our 'Deposit Limits & Fees' guide.

Ready to Deposit?

Head to the cashier now to select bank transfer and follow the simple on-screen instructions to fund your account.

Go to Cashier